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FAQs
POPULAR QUESTIONS
Why Plaay?
As grown-ups, we forget the importance of plaay in our lives. Our mission is to spark those moments of joy for you while you are busy adulting. We aim to do this not just with deliciousness in every bite you'll experience but also with the impact our clean ingredients have on your gut. We all know 90% of our serotonin, our happy hormone is produced in our gut, and at Plaay we understand the importance of the gut and brain connection. We are dedicated to creating delicious ways of taking care of your gut, so you can plaay at life.
Do I need to set up an account?
You do not need to set up an account at Plaay. However, you will enjoy a lot of additional benefits if you register with us such as:
- reviewing your purchase history
- previewing our new products and receiving emails about our latest updates/offers
- saving your details such as your delivery address and payment details for a more convenient experience when you place your next order
- tracking the status of your order and other requests.
PRODUCT QUESTIONS
Where are Plaay products made?
All our products are made in our own newly-established facilities in the UAE.
Does Plaay use 100% dark chocolate?
No. We make our chocolate in house with coconut nectar, cacao butter and sunflower lecithin. No nasty soy lecithin.
What is the shelf-life of Plaay products?
The shelf-life of all Plaay products is 12 months.
Do Plaay products contain added sugar?
Not an ounce. We only use coconut nectar and dates. No refined sugar what so ever.
How should I store the chocolate truffles and bars?
Plaay products should be stored at temperature between 18°C to 22°C.
ORDER AND SHIPPING QUESTIONS
How can I track my order?
You will receive an order confirmation email containing your order reference number and other important details. You may call or email our customer support team and provide these details, so we can give you an update regarding your order.
How do you ship your products?
We have our local logistics partners with temperature-controlled vehicles to make sure that your order arrives in perfect condition.
Where are the packages shipped from?
All our products are shipped from our distribution center which is located in Business Bay & DIP Dubai, United Arab Emirates.
Can I place an order through a phone call?
All orders must be placed on our website. If you encounter technical issues while placing an order online, you may reach out to our customer support team for an assistance.
Which payment methods does Plaay accept?
We accept cash and online payments using MasterCard, Visa, and Apple Pay.
How much does Plaay charge for the shipping?
Shipping is free all across Dubai, Abu Dhabi, and Sharjah on orders above AED 75.00.
Which countries does Plaay delivery service cover?
We currently deliver across Dubai, Abu Dhabi, and Sharjah only. We will post updated details once we start shipping to other emirates and other countries.
Can I add a message to my order and send it as a gift?
Yes, you may inform us regarding this before placing your order or immediately after placing it. You may also write the message on the "Delivery Instructions" option upon checkout. Please note that the order will be sent with our regular packaging as we do not have gift wrappers at the moment.
Can I put multiple delivery addresses for a single order?
You will need to place your order individually for each delivery address.
Is there a possibility that my order will not be fulfilled or will not be delivered on time?
We always make sure that all orders are processed and delivered on time. Delays happen very rarely, and if it does, we will certainly notify you at once and assist you should you require any modifications.
Who can I contact if I encounter a technical issue while placing an order or if I have a query?
Should you require any assistance or you have any queries, please feel free to reach out to our customer support team at +971-56-996-9522 or send an email to hello@shopplaay.com (Monday - Saturday 9:00 AM till 2:00 PM, excluding holidays).
What should I do if the payment has been deducted from my card but there is no confirmation email?
Please share your name and registered email address with us to confirm your order and payment.
DIET / MEDICAL / NUTRITIONAL QUESTIONS
Are Plaay products vegan/keto?
Yes. We have 2 vegan (no soy) and 2 whey (grass-fed) products in every category. For now, it’s the Truffles and Energy Bars.
Are Plaay products safe for kids?
Yes, it’s all safe. However, if you are aware that your child has a certain allergy, please see our list of allergens at the back.
Can a diabetic snack on Plaay products?
Yes. Our truffles would be the best snack for diabetics or those looking to go Keto. Our bars have more carbs per portion.
Can lactating women consume Plaay products?
Yes. There is no problem consuming our Plaay truffles or bars during pregnancy. We only use natural ingredients. But since every pregnancy is different and sometimes the process can also get you to become sensitive to certain ingredients, it is best to check all ingredients.
Is Plaay suitable for people who want to lose weight?
Anything eaten in the right quantities can help you lose weight. What sets Plaay apart is the blood sugar balance you'll achieve because of our macros and the bonus effect of the pre and probiotics on your gut health. It’s a win-win all the way at Plaay.