Refund policy

We at Plaay guarantee that all our products undergo a rigorous quality control process in order to provide services which are maintained at the highest standards.

Due to the fact that our products are perishable in nature, we have a No Return, No Refund Policy. However, you may request for a refund or return the product to us under the following conditions:

• the items have been damaged during the delivery; and
• incorrect products were delivered.

We always make sure that all orders are delivered in perfect condition. Please inspect your order upon receiving it, and in the event that you have a complaint or any concerns about the products you received, please email our customer support team at hello@shopplaay.com. All claims for returns, refunds, and cancellations must have proper supporting documents (description and photograph/s) and must be made within 48 hours post receiving the order. We will notify you once your request is approved. Replacements and refunds will be done within 1-2 business days. Plaay reserves the right to limit / restrict replacements and refunds.

Should you have any other concerns, you can always reach out to our customer support team at +971-56-996-9522 or through email at hello@shopplaay.com (Monday-Saturday 9:00 AM to 1:00 PM, excluding public holidays).