Policy

Returns & Refunds

We want every order to be perfect. Here's what to do if something isn't right.

Our Policy

No Return, No Refund Policy

As our products are perishable, we follow a No Return, No Refund Policy. However, if your order arrives damaged or you receive the wrong items, just reach out to us — we'll make it right.

When We Can Help

You may request a refund or replacement under the following conditions.

  • Damaged in DeliveryIf your order arrives damaged, contact us and we'll make it right.
  • Wrong Items ReceivedIf we packed the wrong products, reach out immediately and we'll fix it.

How to Make a Claim

  1. 1 Contact Us Within 48 Hours

    Email hello@shopplaay.com or call +971-56-996-9522.

  2. 2 Send Photos & Description

    Include clear photographs and a description of the issue.

  3. 3 We Resolve Within 1–2 Days

    Replacements and refunds are processed within 1–2 business days.

Important to Know

  • 48-Hour WindowAll claims must be submitted within 48 hours of receiving your order.
  • Documentation RequiredClaims must include a description and photograph(s) of the issue.
  • 1–2 Business DaysReplacements and refunds are processed within 1–2 business days once approved.
  • Right to LimitPlaay reserves the right to limit or restrict replacements and refunds.

Need to Make a Claim?

Monday–Saturday, 9:00 AM to 1:00 PM, excluding public holidays.

hello@shopplaay.com +971-56-996-9522