Logo
Policy
Returns & Refunds
We want every order to be perfect. Here's what to do if something isn't right.
Our Policy
No Return, No Refund Policy
As our products are perishable, we follow a No Return, No Refund Policy. However, if your order arrives damaged or you receive the wrong items, just reach out to us β we'll make it right.
When we can help
You may request a refund or replacement under the following conditions.
Damaged in delivery
If your order arrives damaged, contact us and we'll make it right.
Wrong items received
If we packed the wrong products, reach out immediately and we'll fix it.
How to make a claim
Contact us within 48 hours
Email hello@shopplaay.com or call +971-56-996-9522.
Send photos & description
Include clear photographs and a description of the issue.
We resolve within 1β2 days
Replacements and refunds are processed within 1β2 business days.
Important to know
48-hour window
All claims must be submitted within 48 hours of receiving your order.
Documentation required
Claims must include a description and photograph(s) of the issue.
1β2 business days
Replacements and refunds are processed within 1β2 business days once approved.
Right to limit
Plaay reserves the right to limit or restrict replacements and refunds.
Need to make a claim?
MondayβSaturday, 9:00 AM to 1:00 PM, excluding public holidays.
